Cape Diablo bracelet ripoff

[Sbcats]

Hi all, I think I've just been ripped off. I ordered a bracelet online on June 14th (don't remember where I found it, possibly Etsy). I couldn't get any helpful tracking advice off sf-express.com, the shipper I read more.clpsely that it is a Chinese shipper. I wrote to Cape Diablo and a friendly response came a day later saying it had been shipped, and I would receive it in 12-25 days. Finally, I googled the company only to find several Better Business complaints about the quality of the item (plastic, not leather, smells bad etc.) Have not received it yet, but have a sinking feeling. Is there a good way to warn the public about this seller? Feeling diappointed and angry right now. Thanks for listening, Sbcats

[Ladiep]

The name of the company should tell it all. DEVIL. BEWARE MAy look pretty but it’s junk

[TheGoose]

Paypal, why aren't you doing anything about this???  You have 68 complaints and counting over multiple years yet your company, my credit card company Citi and it seems may others aren't doing anything.  Cape Diablo has and continues to rip off more and more consumers day after day and NO ONE is helping!  Where is the consumer protection???  When is someone going to care and stand up for all of us???

[cdsupport]

Hi, 

Thank you for your message.  We are are honored to say, that we operate as an honest online store, and scamming people for their hard-earned money is not in our principle. We value our company's reputation. 

Within our Return Policy, there are included certain guidelines to ensure customer satisfaction when any issues related to the product arise and we also count with a Buyer's Protection Clause, since our objective is for all of our clients to have a pleasant and fair experience as consumers. 

Do not hesitate on contacting us if you require further assistance from us. Our Support team is always open to feedback and helping you. 

Thank you, 

Ivonne

Cape Diablo Support

[cdsupport]

Hi!

We'll be glad to hear if you had any concerns or inconveniences previously. Our aim is for you to be 100% happy with your purchase.

The name Cape Diablo is inspired by the magic of two special small towns in the country of Uruguay, South America. Cape Polonio and Punta del Diablo, both small bohemian villages based by the beach in the South Atlantic Ocean. You may read more information regarding the origin of the name on our official website. 

We'll look forward to your response.

Thank you, 

Ivonne

Cape Diablo Support

[_Dorian_]

Do NOT order from them. 7 pages of complaints about people NOT receiving their purchases should be a warning to you about this company.

[swails319]

Wish I had seen all of these complaints prior to ordering. I received one item but not the other two and they refuse to give me a refund until I close the dispute with paypal.

[cdsupport]

Hi, 

Hope you are doing well. In any kind of business, bad reviews and complaints arise. This is normal in any business, and it should not be a basis for our efficiency in providing our services.

We ship our products from our different warehouse locations worldwide, depending on their availability, this is usually the reason why products aren't received simultaneously. If this is not the case, we will always make sure that any remaining items are delivered to you.

Due to the system we use for processing orders, if there is an open dispute of charges, we are not able to process the refund of an order if the dispute isn't closed. Once this is done, we proceed to honor the request as soon as possible. 

Thank you, 

Ivonne 

Cape Diablo Support

[Mlwieber]

Your products are garbage and your company is full of lies.

[Mlwieber]

Yeah it sucks when you believe the ads on social & the company turns out to be shady. Also it sucks how cape DIABLO abuses the rules of PayPal to stop customers like us from getting a deserving refund for junk products & a lying company. PayPal should be avoided because they DO NOT put your interest first. They care about the company, not the individuals like us. Sucks

[cdsupport]

Hi,

We appreciate your comment. With thousands of recent 5-star reviews both on our website and Trustpilot, you can see the results of our maturity as a brand and the changes we have been implementing. We can proudly say that we stand behind our products and genuinely care about our customers. 

Due to high demand of orders, we are currently shipping our products from various warehouses around the world, depending on the item's availability, but always making sure they are shipped and delivered in a timely fashion. 

You may read information regarding our Delivery and Shipping times on our website: https://www.capediablo.com/pages/help#reamaze#0#/kb/shipping-and-delivery/how-long-does-delivery-tak...

Hope this information is helpful. 🤗

Thank you, 

Ivonne 

Cape Diablo Support