This has been the absolute worst experience I've ever had with a merchant, and I'm not alone - BUYER BEWARE!! A simple google search will show you endless links to various sites where similar complaints are issued; some even mention calling the FBI. The same theme is repeated, extremely delayed shipping and refusal to refund. I ordered 4 bracelets on July 18th and received 3 of them by July 27th. The fourth one, I received about 1 month after ordering. I received no notice that the fourth one was delayed, it just showed up. I did not like 2 of the bracelets (Intense Emperor Jasper and Healing Rhodochrosite) because quite frankly, they looked and felt fake - they are light as a feather, perfectly cut and colored plastic "stones." I'm no gemologist but it doesn't take a degree to tell the difference between plastic and stone. On August 2nd I requested a refund stating it was not to my expectations. After 7 emails between the both of us, I have yet to receive return instructions. They've refuted my claims that the stones are fake, I've sent them photos as requested - not sure how that proves authenticity but ok - and I haven't heard back from them since; that was on August 7th. They are not honoring their return policy (copy and pasted below) and they only handle returns through email or chat, they don't offer a return process or address which makes it so that you literally can't try to return the item which in turn makes it difficult to dispute the charge on a credit card. I warned them multiple times that I would dispute the charge and share my bad experience - they've remained unresponsive and unhelpful. I have disputed the charge and I will post this review on every site I find - I've also contacted Instagram letting them know they're a fraud. Cape Diable Return Policy from https://www.capediablo.com/pages/return-policy#:~:text=We%20may%20choose%20to%20make,natural%20days%20for%20any%20reason. on August 24th 2020 From CapeDiablo.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us. Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer. Our customers have the right to return the product or receive a refund according to this conditions: 1) DEFECTIVE PRODUCT OR ORDER In the unfortunate event that the product is defective. (Its clearly broken and unusable) Product received is totally different from the order. (Requested Product A Received Product B) The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M) Customer have the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded. 2) PRODUCT DOESN'T FIT THE EXPECTATIONS: The selected size does not fit the customer's measurements. Customer simply want a change for another product or return it. Patterns have some variations according with the picture. Color is slightly different from the picture. Material quality is not exactly what customer wants. We may choose to make a refund of 25% of the value of the product. 3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN: Refund requests will be accepted by email and chats. No refund requests will be accepted after 14 natural days for any reason. Return shipping costs are the customer's responsibility. Refund can take between 12 to 20 days to be reflected on your statement We'll refund only to the same payment method from where customer originally pay Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee. Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return. Please note we cannot change or cancel any order after it was placed. 4) BUYER PROTECTION - Our customers have the right to receive a full refund if the product won't be delivered after 90 days.
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