Cancelling a dispute to arrange a refund?

Laska01
Contributor
Contributor

I have recently lodged a dispute (my first one - so I am not sure how this all works?). The seller emailed me and said they cannot refund during a dispute state and that I need to cancel the dispute and then they will arrange a refund.  It doesn't sound right - Is that correct?:

This was their email:  "Dear buyer, please cancel the dispute. PayPal does not require any dispute before the refund. Orders cannot be refunded in a disputed state. We will arrange a refund for you after the dispute is resolved. Best wishes".

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Laska01 

 

They are talking rubbish, the whole point of a dispute is so that they can refund if they want to and that would auto close it.

If you close it now you can't re-open it or open a second one for the same transaction, then they can ignore you.

Do not close it > put in as much information as possible and escalate to a claim.


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Kudos / Solution appreciated.
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