Anyone else being scammed by derila pillow?

RCJrMD
Contributor
Contributor

i disputed a claim from Derila(i was sent and charged for 4 pillows) i sent the following info and was still declined - https://www.facebook.com/groups/735097441339453/and https://www.bbb.org/us/ny/cheektowaga/profile/online-retailer/derila-0041-236021702i

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kernowlass
Esteemed Advisor
Esteemed Advisor

@RCJrMD 

 

Another of these??


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.

If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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conisabsir
Contributor
Contributor

I ordered one pillow, was charged for 4. I immediately canceled the order. I then received an answer that once ordered can't cancel but try our product an you can return it within 30 days. Oh yea ! in Lithuania which will cost more than I paid for the pillows which are terrible anyway. Its a scam, all planed in a way to fool you. So far PayPal refuses to help, told me the order was authorised ! How do they know ? I will try again. I tried to cancel that company to no avail. They know about it because a lot of people have complained and they seem to  ignore them. I thought was there to protect me from fraud, very disappointed. Never again..

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DerilaSupport
Contributor
Contributor

Hello. We are really sorry to hear about your unfortunate experience with our service. We hope that you could give us a second chance as we want to make sure that your case is resolved as soon as possible.

 

As PayPal Community rules do not allow sharing details such as email address, please provide us your order ID (you can find it in your invoice and order confirmation email) and we will reach out to you directly to find the best solution to your case.

 

Derila Support Team

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