30+ year PayPal user, 4 as a business user. After a hard-worked coffee / wine sales event last night, my account was put on hold and I can't access *any* of the funds from that event. Really!?
So, today I go to "resolve" the issue. Yeah, right. After having me send them my biz registration documents, they had me answer questions about transactions... Well, all of their transactions they listed had the wrong totals... they were all whole values (no cents), so I initially could not find the transactions they were talking about and thought I might have been hacked. By the time I figured out how to use the transaction ID to find the detail of the transactions... realizing they just did not include the cents in their description, I had already submitted *answers* to their questions about transaction detail, saying there were no transactions with that amount. :-(. No, I'm sure this will cause another delay (or worst case) account deletion, as I didn't fill out their questions correctly. Really!? This is a business *service*?
1.) I read in their FAQ that I was supposed to receive an email describing *why* my account had been limited. Sorry paypal, NO EMAIL!
2.) Your "submit information" system to resolve the limitation is mis-leading and hard to work!
a.) You don't list the right (exact) total!!!!!
b.) the link to *transaction detail* does not link to the detail at all... it leads to the general Zettle activity page!
c.) the only way you can answer these (15 or so) individual questions, is to highlight/copy the transaction ID that has the improper total listed. Go to the zettle activity search. Paste the ID into the search (to find the transaction). Then go back to the submit info form to type out what that sale was about.
d.) It takes hours!
3.) You have no actual human to talk to about this.
4.) It says it can take up to 3 days for a response!? WTF, I'm a business... I can't avoid Credit Card sales for 3 days.
5.) There is no system to Add to / Edit the submmissions!!!
a.) what if I make a mistake in the submission!!! (which I did)... do I have to wait the 3 days for the response only to be told I didn't answer the question correctly!?... or worse, will my account just be deactivated!
What a **bleeping** horrible system you have here... especially for business owners. We mom / pop shops don't always have the ability to operate a busy night only to not be able to access the income from that night!
