Account Limitations: What You Need to Know
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Keeping your business and customers safer
To ensure PayPal remains a safer place for enabling payments, we regularly review all accounts. Sometimes, limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us.
Account Limitations: What might cause it, and how to help avoid it?
If your PayPal account is limited, you may be unable to withdraw, send or receive money. There are a number of reasons why your account could be limited:
Suspicious & unusual activity
- We suspect someone could be using your account without your knowledge.
- Your bank alerts us that someone has used your credit/debit card linked to your account without your permission.
- There are unexpected changes to your selling activities such as a sudden increase in your typical sales volume.
In such cases, we do what it takes to protect you from potential fraud prompted by the unusual activity– through limiting your account, and investigating.
You can safeguard your personal information and help protect yourself against fraud through some simple measures. For example, don’t enter your personal or financial details when describing items for sale or in response to emails, and log out of sites you’ve entered your personal information into.
Regulatory reasons or business is not compliant
Your account could be limited for regulatory reasons. For example, India PayPal sellers need to include additional information to be able to accept payments in their account. Also, reaching a certain transaction value in your account may trigger a limit, which can also be removed by providing information required to PayPal.
There are also restrictions on what a PayPal account can be used to accept (and make) payments for. For example, PayPal doesn't allow the sale of counterfeit goods or banned items. So, ensure that your business is compliant with PayPal’s Acceptable Use Policy .
Increased buyer issues
An increase of complaints, claims and chargebacks from buyers can lead to account limitations.
Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication is key. You should:
- Provide detailed product descriptions and photos.
- Be upfront about policies such as shipping and returns.
- Ship orders promptly and track shipments.
- Respond quickly to any messages from buyers.
- Work to amicably resolve any problems.
- Ship to the address provided in the transaction details page.
- Use quality shipping materials to prevent damage.
Removing limitations
If your PayPal account is limited, here’s what happens:
- We’ll email you to let you know – we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
- Once you’ve submitted the information required, we’ll review and reply via email.
- We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.
Here are the types of information and documents we may need from you:
- Supplier’s invoice with contact information
This helps us determine the inventory source and validate that you have the items that you’re selling in stock.
- Payment information
When an invoice is unavailable, we’ll review the following information about your payments:
- The item or service that was sold
- The buyer’s name and shipping address
- Proof of shipment to verify that an order was delivered
- Shipping or Tracking information
This helps us to verify that customer orders are being fulfilled.
- Proof of business
This provides evidence of a valid business registration and business ownership.
- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.
- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.
Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.
Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account. It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @leavesoon, I understand your concern about your account being restricted. For more information on how limitation works, click here.
Please let us know if you have any further concerns, we would be more than happy to help you.
Thanks,
Ashwani
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i can't do anyting, it says:
You can normally remove a limitation by providing a little more information about your account or your latest transactions. Here's how to view the details and remove the limitation:
- Go to Resolution Center.
- Click Go to Account Limitations.
- Click Resolve beside each required steps and follow the instructions.
But it doesn't give any (Resolve) link, it redirects me directly to this page:
i'm trying to follow up with KYC requirements, but when i try to click on (Complete Your KYC) , it redirects me to may dashboard showing :
After a review, we've decided to permanently limit your account due to potential risk. You’ll not be able to conduct any further business using PayPal.
What kind of potential risk that they found while i just finished within less a minute after registration, at least they need to ask for documents to review and then make Judgment.
If they have a list of nationalities are not eligible for their service, anyone has it plz let me know .. thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How much do you have in your suspended amount?
You need to contact their CS staff first. Be sure to keep them on record, be it voice or email.
Thereafter, you can report it to small claims tribunal or equivalent if the stolen fund is less than a certain amount depending on your country.
Otherwise, the only other way is via litigation, where your lawyer needs to establish the case where PayPal has inequitably forfeited your funds with the fraudulent grounds that they can act for a third party's rights. Even eBay would just refund your money and deny their service to you should you actually violate any ToS for a copyright owner, for example. PayPal has no reasonable right to absorb all your money.
PayPal has been sued so many times in almost every country that they have engaged numerous law firms anywhere. Chances are the firm you approach may already be conflicted.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
After 17 years with 100% ebay feedback, no charge backs , using a business identification number with bank account verified , charge card current and linked to account. I got hit with a reserve limit and NO ONE after 7 customer reps and supposedly 2 of them escalated supervisors, can answer why or even tell me were they concocted the reserve hold amount. For a $16.00 item i sell they need $756.05 in a reserve IN CASE OF a charge back, Seriously? When I physically call they say how new customers can be hit with this and tell me to read all the issues of what causes this . NONE applies to our account. Been here for 17 years. Still waiting on the email's they were going to send me the next day. 3 times at least and none ever received. Cant close the account because my hold is locked up even though the balance is only 28.00,its been sitting there for over 2 months since I quit accepting payments. It will be the last 28.00 they ever handle for us. I don't get it. One of the reps said Paypal is not a bank?? Why do i receive adds for business loans from Paypal to my physical address? How can PayPal lock up ones money if they are not a bank? I used and suggest PayPal for 17 years, NEVER had a issue than a few months ago this pops up and no one can resolve it or even answer it, without resorting to sending me to the list of items that do not relate to this. I heard all the horror story's for years but now believe them.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Receiving a payment mainly via friends and family for the Virtual Item product in Transactions
- Paypal Credit set to Pay £100 - they took the full balance & the payment in Products & Services
- How can I have a negative balance if my open cases have been closed in Security and Fraud
- Limitations in Security and Fraud
- Paypal took money out of my bank acct when money was still in Paypal acct in Transactions