unauthorized pre-authorization charge from paypal to my personal bank account

[alexp53]

I had repeated unauthorized pre-authorization charge from paypal to my personal bank account, which email of paypal I can find the right contact to solve this ?

[PayPal_Meghan]

Hello @alexp53, 

Welcome to the Community! 

I'm sorry to hear about the unauthorized pre-authorizations on your bank account. If the charges only show on your bank account and not PayPal, then you'll want to reach out to Customer Support by selecting 'Contact' at the bottom of our website. If you see any completed transactions on your PayPal account, you can file an unauthorized dispute by following the steps on our Help Center here: How do I report an unauthorized transaction or account activity? I also suggest resetting your password and enabling 2-Step Verification if you haven't already. 

Please note that if the transactions show as authorizations on your PayPal account, you may not be able to file the dispute until they update to a completed status. Any pending authorizations that do not update to a completed status will be voided automatically after 30 days. If you know the merchant regarding the transaction, they can typically void the authorization before the 30-day timeframe. 

I hope this information helps you file a dispute!

- Meghan

[alexp53]

Hello Meghan,

Thanks for your advice.

This are only unauthorized PayPal charges to my personal bank account, nothing to see on my own PayPal account. The bank has resolved 3 unauthorized transactions with PayPal, but there are another 5 unauthorized charges coming along. I tried the "contact" in the website but does not seem to have the right option, can you give me a working email account? Thanks

Alex