ebay return item shipping not provided

johnaltuve
Contributor
Contributor
ebay return item seller wont respond to ebay shipping request anything i should do? , I am glad to inform you that we have instructed your seller to provide a means of return not later than February 23, 2022. With this, we have required your seller to do one of the following options: • Send you a prepaid shipping label • Send you funds to cover the return postage • Issue a refund for the item For the mean time, you don’t need to do anything. If the seller failed to provide a resolution until February 23, 2022, we will not hesitate to close the case in your favor and issue your full refund without requiring you to return the item back. This would be the seller’s last chance to facilitate the return and have their item back before we issue your full refund. On the other hand, if the seller complied, we will be sending you instructions and proceed with the return of the item. While this case is on hold, I encourage you to keep an open communication with your seller to let them know how much is the return shipping cost, just in case that they will choose the option to give you funds instead of a return label.
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1 REPLY 1

jmarc_38
Esteemed Advisor
Esteemed Advisor

hello @johnaltuve , if ebay does not get a response from the seller for the return of your object, ebay should actually reimburse you and you should also keep the object.

when ebay contacts a seller about a dispute, they must respond to ebay. if the seller plays dead, he will lose the dispute.

February 23, 2022 seems to be the date set by ebay, and then they should close the case in your favor.
refund and you keep the object

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