charged differently

[seachelle]

Hi! I placed my order in Nike with the amount of 3,100 however Paypal charged me 4,329. It shows in my record that this payment is for part of your ₱4,329.00 purchase at ESWNike on May 2022

[kernowlass]

@seachelle 

Currency conversion?

[seachelle]

No, PayPal charged me with the actual price without the discount offered by nike. But nike only bill out 3,000

[kernowlass]

@seachelle 

Check your funding source, paypal may show full amount on your activity but if NIKE only processed the amount - deduction then that should be all that comes out of your card or bank account.

[seachelle]

I checked my bank account and PayPal charged me first before nike processed my payment that’s why there are missing amount in my balance.

[PayPal_Meghan]

Hello @seachelle and @kernowlass,

Thanks for posting in the Community! 

I'm sorry to hear your payment wasn't processed as you expected, @seachelle. It sounds like the merchant may have initiated an authorization for the original amount before applying the discount. An authorization places a temporary hold on the money with your bank. However, they can adjust the amount and apply the discount when they complete the purchase. If this is what happened, you'll typically see the amount adjust within a week. I recommend reviewing your PayPal receipts and activity to determine if the discount is going to be applied or has been already. If the discount isn't applied and you have a receipt from the merchant saying it should have been, you may be able to file a dispute. 

I hope this helps! 

- Meghan