I bought silver bullion coins from Brenow.com, located in London, England; but the coins are counterfeits made of brass with a silver-metal plating. In accordance with their return policy, I have contacted Brenow.com for a return slip; but have not received a reply from them. What are the chances that <removed> will hold to their return policy, send me the return slip, and refund my money once I've returned the counterfeit coins to them?
