Wanted to cancel order, seller shipped anyway?

[Jamstead]

I bought an item online which was stated to be in stock. After no response or delivery 13 days later I ask to cancel. No reply. 15 days later I ask to cancel again. I then raised a case with PayPal 21 days after the initial order and clearly asked the seller to cancel. A week later the seller responds, and says they've just sent the item anyway - completely ignoring my multiple cancel requests.

Do I have any recourse with this? I clearly stated I wanted to cancel. Ideally I want to send the item back for a full refund including my postage. Will PayPal back me in any way?

Any advice would be appreciated. Thanks.

[kernowlass]

@Jamstead 

Paypal only covers you for non receipt of item OR item received but not as described.

Anything else is between you and the seller.

However if you opened a dispute for non receipt of item then the seller would need to provide a tracking number to paypal to prove the item was delivered to you or they would lose the claim.

Also if the item arrives and is mis-described then change the dispute to one of not as described asap before the dispute auto closes with the tracking number provided and then escalate to a claim.

[sharpiemarker]

@Jamstead 

PayPal buyer protection doesn’t cover buyer’s remorse or cancellations, you’ll have to work it out with the seller to return for a refund. However, if the item does not arrive or arrives not as described (ie. not as advertised, missing items, damaged in transit) PayPal covers that.

See terms: https://www.paypal.com/uk/webapps/mpp/ua/buyer-protection