Unknown payment

[Carla0111]

PayPal charged my bank account with 14,19 EUR to a Luxembourg account. I exported the date with all the transaction from my bank account that is how I noticed that I cannot find anything on this sum. In PayPal I cannot find anything to this. is this a PayPal fee or fraud? Thank you for your help.

[PayPal_Ayesha]

Hello @Carla0111,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know about the unrecognized transaction on your bank account and  I understand that this can be concerning. When a transaction shows on your bank or card statement but not in PayPal account that is an indication that someone has obtained your financial information and used it without permission. Reporting the transaction to the bank and having them close the affected account is essential and the bank is responsible for refunding the unauthorized payment.

I hope this information helps,
Ayesha