Unilone Trade Company
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Aug. 16 I bought a crow lamp, the site was called efcvl.site. PayPal paid the company called Unilone Trade Company. EFCVL.SITE has now disappear, but has reopened as TPJVZ.SITE selling once again bargains up to 80% off. The tracking # doesn't show up, but they keep sending emails telling me to be patience it's in the mail. I now have contact with them through PayPal. I know I've been scammed, but why they keep contacting me, it's like a game to them ... I have till Sept, 16 to carry on with my claim, but PayPal wants me to work things out with the buyer first. I fell like a fool, it wasn't too expensive, but I live on a Disability and can't afford to just move on ... **bleep** off. Here's a link to their new site ...<removed>
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Disputes & Chargebacks
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Scam. Order never sent, tracking number never provided. Mysterious key ring arrives without documentation and Utah address and is quickly forgotten. When I file a complaint, Unilone provides tracking number showing item delivered so Paypal denies request. Call to USPS confirms that package description matches keyring and not large composter ordered. Looks like company gaming paypal complaint system.
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I had a very similar situation, ordered 2 cat caves but received a very small inexpensive cat shirt 6 weeks after order was confirmed. Since I didn’t realize that this was from the fraudulent company I ordered from, I discarded the packaging and didn’t think too much more about until I filed a dispute with PayPal over not receiving my order and not getting any response from the company with numerous attempts. Of course PayPal denied my claim because said fraudulent company provided a tracking number for the one ounce package that was delivered. Had PayPal investigated at all, they could have determined that my order would weigh significantly more than one ounce and not fit in my mailbox. But they took the word of said fraudulent company over what their customer, me, was trying to convey to them. I continued to dispute this and repeatedly told Unilone that all my correspondence was being forwarded to the USPS, as this was their means of delivery. I also filed a claim with the USPS. After numerous emails back and forth, and NO help from PayPal, Unilone refunded 75% of my money, which is better than nothing, but once this is back in my back account, I plan on contacting Unilone to state this is NOT what I agreed to and they agreed to 100% refund. I have proof in several emails. Continue to fight and contact USPS if that is how your scam items were delivered. This is the only way these types of scam operators will be halted. Fight on since PayPal will not!
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Hello All!
I had the same issue with this company. I saw they advertisement on Facebook in August of 2020, they had really good deals for UV Gels (my girlfriend is a nail artist), so I thought it is a good idea to order some of they items.
Soon I payed 50 USD for two Venalisa UV gel sets, immediately I got the tracking number, and the Paypal confirmation mail.
My first concern was about the tracking number as I was not able to find information about the parcel. I thought this is because of the COVID and could be that the system is a bit overloaded.
After 3 weeks I tried again, the tracking number was okay, I saw that the parcel is on the way. In the middle of September, the tracking info showed that the package is in our Post Office, and it was successfully delivered. I was really curious how the postman was able to put 120 piece of UV gel into our 30x30x15cm letter box... And here comes the big surprise, there were a small little package in the box, which contained a manicure set!!!
I was really upset, and first I rushed to our local post office to check what can I do, but they mentioned I have to contact with the sender.
This was the point where the endless s**t started. I contacted with they support, but there were no answer (according to they website, every mail will be answered within 24hours). Without any answer I kept to send them mails, and in the end of October, I send them a new mail with a bit "rude" title, and I got an answer... The guy (or girl) said that it was only a mistake, and they will post my parcel immediately. After a week I sent a new mail to ask about the tracking number, no surprise, but there were no answer. I send them another mail, where I told them I contacted with FFC to report them as a scam webshop. After a few hours I got a tracking number (without greeting or anything).
The tracking went fine, we were really excited to get the parcel even with a major late, but life is not a fairy tale...
So the tracking information showed that the packed is delivered, but we got nothing. At this point, I contacted with the Post Office support, to find out what happened. The support guy told that the tracking number is fine, but the delivery address and name is totally different!
Right after this I sent another e-mail to the support, they said they will investigate the problem... Not a surprise I had to write them again to find out the result of the "investigation"... Today (27.12.2020) I got an e-mail that there were some problem with the shipping company, but they are glad to send me the stuff again, or they can refund...
I am afraid that there will never refund, but I keep trying.
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I reported it to PayPal and also to the scam watch agency in Australia.
I have ended up getting PayPal to refund me for one of the scams - but, not this one. The other scammers had the same methodology as Unilone, only I was able to show that they had copied photos and info from a kickstarter project. I contacted that Kickstarter team to let them know their product was being used in scams. They were excellent in getting back to me and their lawyers also supported my claim.
As for Unilone, I've received nothing still and the tracking number still says the item is in China. PayPal closed my dispute... so I got them to reopen it again... but, they haven't budged on it. I'm playing the long game with them still.
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