PayPal Community

I had a very similar situation, ordered 2 cat caves but received a very small inexpensive cat shirt 6 weeks after order was confirmed.  Since I didn’t realize that this was from the fraudulent company I ordered from, I discarded the packaging and didn’t think too much more about until I filed a dispute with PayPal over not receiving my order and not getting any response from the company with numerous attempts.  Of course PayPal denied my claim because said fraudulent company provided a tracking number for the one ounce package that was delivered.  Had PayPal investigated at all, they could have determined that my order would weigh significantly more than one ounce and not fit in my mailbox.  But they took the word of said fraudulent company over what their customer, me, was trying to convey to them.  I continued to dispute this and repeatedly told Unilone that all my correspondence was being forwarded to the USPS, as this was their means of delivery.  I also filed a claim with the USPS. After numerous emails back and forth, and NO help from PayPal, Unilone refunded 75% of my money, which is better than nothing, but once this is back in my back account,  I plan on contacting Unilone to state this is NOT what I agreed to and they agreed to 100% refund.  I have proof in several emails.  Continue to fight and contact USPS if that is how your scam items were delivered.  This is the only way these types of scam operators will be halted.  Fight on since PayPal will not! ... View more

I’m glad to hear you got your money back but sorry it took so long.  Shame on PayPal for not doing their part in stopping fraudulent sites from being paid through their service.  There is a long documented history with this company and PayPal should step up and do the right thing to dissuade continued business with such companies—Facebook too!!  Shame, shame on them—guess money is the bottom line and NOT protecting their clients from losing hard earned money! ... View more

Keep fighting, after refusing to accept a 40% refund and PayPal denying numerous disputes with this fraudulent company, I replied to them that all of my correspondences would be forwarded to PayPal and the United States Postal Service, as this is their means of delivery in the US.  They finally agreed to a full refund with the return of the bogus item they sent.  I also filed a  claim with the US Postal Service over their fraudulent delivery and will only send the item back when I get confirmation of the best way to ensure they receive this item, from the USPS.  Also, if they stole web pages, ie photos, descriptions, from a legit business, you can also contact them to file fraud cases against the company.  I also did this, and the legit company I contacted already is pursuing fraud claims against this company and will add my case to their very long list of claimants!  Never give up, especially since PayPal and Facebook are doing NOTHING to stop this type of fraudulent behavior on their sites! ... View more

I ordered also from this company on Facebook, which should have been my first red flag, because Facebook obviously doesn’t vet any of their sellers.  Ordered two cat beds in mid August, paid through PayPal and immediately got a response from them that my order had shipped and they would provide a tracking number—they never did and when I tried to revisit their store, it was conveniently unavailable.  I also tried in vane to send emails but never got any response.  I never received my items and disputed this with PayPal and it was denied as they claim the items were delivered.  Also contacted the USPS and they also claimed package was delivered, but they NEVER were.  Buyer beware of this fraudulent and bogus company.  PayPal should block access to this company and any others who have a long history of this type of deceptive practices.  Shame on them! ... View more