PayPal Community

I reported it to PayPal and also to the scam watch agency in Australia.    I have ended up getting PayPal to refund me for one of the scams - but, not this one. The other scammers had the same methodology as Unilone, only I was able to show that they had copied photos and info from a kickstarter project. I contacted that Kickstarter team to let them know their product was being used in scams. They were excellent in getting back to me and their lawyers also supported my claim.    As for Unilone, I've received nothing still and the tracking number still says the item is in China. PayPal closed my dispute... so I got them to reopen it again... but, they haven't budged on it. I'm playing the long game with them still. ... View more

My saga with PayPal continues... I have managed to get my closed dispute with Unilone re-opened. I have provided links to this community page and further information. I still haven't recevieved any parcel from Unilone - not even a toothbrush, or a 5 inch wooden man, or a rag. I am now in dialogue with PayPal (a real human) via their web portal. His name is Russell. He tells me:   "I totally understand, Tony. I am really thankful that you filed a case against them for us to reverse the transaction the proper way. I agree that they shouldn't be doing this to PayPal buyers. That is why we have a dispute and claim process and so buyers like you could get a refund properly. The moment that we finalize the resolution of this case, it will be a permanent hit on the merchant's account which may lead into an investigation against them."    I have added the highlight. I've responded to them pointing back to this page and what they already know about this company. My original dispute was closed by PayPal when Unilone sent them a tracking number.    Please note I also have a second dispute going with PayPal for a similar scam with a company called ChristGift. They have 'borrowed' products from kickstarter that are still raising funds... that are not in manufacture. I notified the legitimate company selling the item (a Crowne Chess Set) who have got their lawyers onto it.    I have also put scam notifications in to the ACCC (Australia).  ... View more

So,  PayPal closed my complaint and request for refund because Unilone sent them a tracking number. I still haven't received my toothbrush in the mail (I ordered two lamps). I tried to find the PayPal email account - to no avail. However, I did send them a message with this link attached. PayPal know this company is a scam, but is making us go through the process one at a time. I am not at all happy with PayPal's response to this and another scam company complaint (Chris Gift). I will keep pushing back on PayPal and see how I go. ... View more

Which government site did you complain to?   I am in Australia and am thinking of making a complaint. I have lodge this with an investigative TV program too - if nothing else it is topical coming up to Xmas and I'd like other people not to be scammed. ... View more

Thank you for that feedback. I am glad PayPal will be refunding your money.   I am pretty stubborn... I will give it a try too.  ... View more

Seriously? I haven't got that far yet. I can't wait to see what crap they send me. My tracking number is now with Australia Post, so something is on its way - and I bet it is not the lamps I ordered.   I am inclined to send and crap parcel back - noting of course that this is an annoyance and cost. But, I am **bleep** off and want to see if PayPal will honour its policies. ... View more

Reading other people's posts - you may get a tracking number for some parcel they have sent. People have received items such as rags, toothbrushes etc from Unilone. That way they can provide PayPal with a tracking number, which seems to automatically get the case for a refund closed.  ... View more

I have not phoned PayPal. I have put in a claim that has been denied because Unilone sent PayPal a fake tracking number. From the other messages on here I am expecting to get some **bleep** parcel with that tracking number on it in the post sometime. I won't be posting it back... PayPal does not seem to do any investigation into the legitimacy of the company. Facebook also does not verify companies are not dodgy... nor do the selling platforms who host the dodgy company. It is a scammer's paradise.  ... View more

I have also been scammed by Unilone Trade Company.   I have definitely not received the item (4 months now) but the company has provided PayPal with false shipping tracking information which did not exist when I tried to contact Unilone directly back in September. I have checked the shipping link and it claims to have been delivered in September, but it was not received. I have received many parcels this year to my home address - not this one. They have definitely set up some scam postal information. I note that this company (Unilone) is a known scammer organisation that has been reported to PayPal many times before.   Their website doesn't exist. They have 'popped up' on Facebook again selling something else now. Their facebook page is empty of other products - which a Facebook shop would usually have:   https://www.facebook.com/pages/category/Website/Unilone-106236654228010/     This company disappears after each sales event and then phoenixes later with a new product.    PayPal has a long history on this page of people having reported being scammed. However they have denied my claim for reimbursement because of the false postal tracking information the company sent them. Consequently, many more PayPal customers will also be scammed because Unilone can hide behind PayPal protection and collect money for no products. ... View more