Unable to resolve "Your account access is temporarily limited" or close account.

Mitharn
Member
Member

First of all, I would really appreciate if anyone could help me to solve this problem.

 

Okay, my account is limited due to "report of unauthorized activity with the card linked to your PayPal account". It asks me for either to: Confirm a car OR provide credit card statement. The credit card is my father's credit card and he already terminated the card and cut/destroyed the physical card. I don't have the latest card statement either.

 

The "unauthorized activity" I believe is just me repeating purchasing an item because it's been asking me to confirm with the issuer, which leads me to keep trying everyday. Until this limitation happens. Right now, I don't have any way to remove the limitation or even close my account. If there's anyway to pay back the money or any "fraud" that they described, I'm willing to do so with the money from my bank account.

 

Right now, I can't use PayPal to get paid from my clients. It's a huge problem for me. Please help if anyone kind to assist me on this. I'm am really really thankful.

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PayPal_JonK
Moderator
Moderator

Hello @Mitharn

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a limitation on your account. Normally, the steps presented to resolve a limitation must be completed before the limitation can be lifted - especially when there's been unauthorized activity reported on a financial used on your account. However, I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page to see if there may be any other options available. 

Good luck with your case, 

 

 - Jon K


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