Return policy should not be deceptive

[Kate811]

I always read return policy , especially when buying clothes. Lilicloth has a very involved and convoluted return policy but no where do they mention the purchase will have to be returned to CHINA. I would not have even ordered from them had I known the clothes were coming from CHINA since they cut things on the small side and the quality usually is not good. Now I am stuck with $103 worth of clothing I can't wear  and I would be embarrassed to give as gifts because of the poor quality. It will cost me $60 to send the clothes back. I truly think Pay Pal should review return policies and make the seller  inform the buyer as to where they will have to send returns. This is totally abusive and should be against the law. DO NOT PURCHASE FROM LILICLOTH. You will see them on social media. Everything looks lovely, trust me when you get it, it isn't so lovely and it's cheaply made.

[kernowlass · Accepted solution]

@Kate811 

Think the clue is when you click on contact us they put their UK depot address and then in big letters state NOT RETURN ADDRESS.

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.