Return of Item after dispute.

belalola
New Community Member

If my claim was closed on my favor, do I need to return item? Wasn't told by Pay Pal what to do.

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2 REPLIES 2

PayPal_Ayesha
Moderator
Moderator

Hello @belalola,

Welcome and Thank you for visiting PayPal Community Forum!

 

I understand your concern about returning the item. In general, buyers will have to return the item to the merchant to process the refund. If you have received a notification about the case and the case is closed in your favor, please follow the details in the email. If not, kindly reach out to our customer support team so that our customer support team through the available contact options for further assistance.

 

Regards,
Ayesha
 


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Dzielny
Member
Member
Hello, have same question, nothing about sending it back in email. Do it means item is still mine?
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