Refund from sending money to family or friend

[Toni185]

Hi, please help, i have been scammed, seller told me to send money as friend and the product he is selling is not as described. He knows this and wont return my money.. What can i do? I hate this feeling, please help me get my money back..

[kernowlass]

@SpangBab 

Read the BOLD PRINT in my post above...as i said that is the only option to get a refund.

[Stobart]

Hi.

i had the same thing seller asked for friend & Family payment for £300.

After I paid he sold the item to another buyer for £300.

My card company got my money back but 6 weeks later reversed the payment back to the buyer through PayPal instructions.

Now my card company is issuing a fruad case 75 against him.

paypal were told 12 times that this guy was conning people but just ignored my emails.

PayPal are happy to take your fees but when it comes to issues like this they are not bothered.

i am also taking this seller to court for conning people.

[PayPal_Cristina · Accepted solution]

Hi @Stobart,

Thank you for your post and welcome to our Community Help Forum!

I understand how this can be frustrating. Personal payments are intended for sending a gift, splitting a lunch bill, paying your share of the living expenses, and everyday exchanges of money between friends and family. This payment option should not be used as a method of payment for purchases of items or services. For more information about the Terms and Conditions of this policy, you should review the "Terms of use" section, accessible from the "Legal agreements" link at the bottom of any PayPal page.
 

I hope this helps.

Cristina

[MonaL123]

Did you get your money back

[Som5]

I have the same experience

[daniel_gj7]

hi

i have the same problem

[Robbie122]

What's the solution to getting your money back ?  I've just sent money as Friends & Family payment, seller has stopped responding and blocked me. How can I get my money ?

[kernowlass]

@Robbie122 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time. 
You also 'risk' having your account limited as using that option for purchasing goods is against Paypal rules.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.

[Ahmed__]

I bought a kitten from out of state and she requested to send money through family n friends. She promised to ship the kitten within 2 days after receiving the money but now she is reading my messages but not responding. I made a payment through my bank account linked to my PayPal account. Plz help what should I do at this point since it’s been 2 weeks n she is not even responding or updating. How can I just recover my money back. I can’t believe people can behave such way for the money !!!!

[BrandonCt]

Hello, the same thing just happened to me. I sent a deposit via friends and family. I have not received her refund. Did you find a way to get your money back?