PayPal was of no help with fraud sellers

[dgs32]

PayPal is backing the fraud sellers who provided USPS tracking number for a first class mail item and not the purchase item I ordered. I use PayPal because I truley thought they protect me, but it truns out PayPal protects a seller that knows how to play the scam game.

[rpstevens]

Since Covid it appears that PayPal is not doing their due diligence.  I had an issue with a fraudulent seller and they attached a shipping number which PayPal accepted and was about to close the request, but I sent screenshots of the shipping details along with the order item details.  PayPal then extended their investigation for an additional 2 weeks before refunding all but 1 cent on my order.   I would suggest you create screenshots of the details for what you ordered and what the vendor posted and explicitly point it out as the PayPal reps will not dig through the details on their own.

[Arleigh1]

They told me don't worry we have you protected but did absolutely nothing to protect me. They were notified in plenty of time but did nothing and did not stop the bogus charge.  They use stolen mailing labels to proove I got what I ordered. Almost like they are a money laundering business for the criminals. I am turning in a complaint to BBB and all ratings boards out there. Someone needs to stop this. Pay Pal is a criminal organization.

[kernowlass]

@dgs32 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?