My case was closed without a resolution. How do I appeal or reopen the case?

[ilank]

I payed for a game and never got the download link.

I opened a case but the seller never responded.

I was told I have to escalate until the 5th. Today (the 5th) I discovered that the case was already closed.

I did not get the game I payed for and I was not reimbursed. I was going to escalate but now I can't.

How can I solve this issue?

Thanks,

Ilan

[kernowlass]

@ilank 

You have up to the 5th to escalate, you didn't, so when it was the 5th the dispute timed out unfortunately.

If you funded your paypal payment via a card then see if your card issuer will chargeback for you?