Made a payment with a guest login, how do I get a refund?
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I try to type the website up that I made thhe payment on, it is no where to be found. So I believe it was a fake website.
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@frostty
All of PayPal's documentation will not help you since you're missing all the information stated on the transaction you have made on the guest checkout.
I would advise you to get a statement of your Card/Bank account which will include the account information and then contact PayPal Support to issue a refund if you have the proof & right to get your money back.
Note: You can open a dispute within 180 days of the payment date. Here’s how:
- Go to your Resolution Center and click Report a Problem.
- Select the reason for your dispute, such as:
- I didn’t receive the item I purchased
- The product or service is not as described
- I have a billing issue
Advice is voluntary.
Kudos / Solution appreciated.
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You can't open a dispute on a guest transaction as they have not paid using a paypal account.
You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;
1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.
Advice is voluntary.
Kudos / Solution appreciated.
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