Sadly, many, many PayPal customers are getting frauded by Keidson
Keidson is DEFINITELY a SCAM and FRAUD site operator! They are trading under several names, but "Keidson", the .com URLS bowwmalli, babymlove, monnmalli, tomysweids, nihoxe, babymoov, daylylove, stromore, and the .shop URL facethree appear to be more prevalent. Email replies come from the following .com addresses: <removed>
PayPal ultimately needs to take action against this vendor and all of it's scam sites, but your first priority is getting your individual transaction refunded. If you have had a case closed not in your favor, you need to re-open your case through message center and reference this post. The more people that expose the scammer to PayPal the sooner they will take action at the corporate level. Many customers have been successfully helped by PayPal in getting a full refund without incurring shipping charges, but you need to be organized and document everything. The process I suggest is as follows:
1) Send several requests to the merchant via email demanding a full refund and in each request state that you are not legally required to return a fraudulent product at your expense - demand a full refund, including the cost of your original shipping, and state the merchant can send you a prepaid label for the return in the original packaging if they want it (but they are responsible for the risks in shipping). Note: You will receive several bot-like responses offering you nominal credits of 5-50% or you can pay the shipping. Reply to each of these with an email stating the points above.
2) After that, open a dispute with PayPal on the transaction with the following items attached and included in your dispute claim: Note: The merchant (keidson) will lie and say they reached an agreement to settle with you or that you agreed to return the fraud product at your expense, so you need to include proof that you did not.
- Be very detailed and include PDFs or images of both the PayPal email receipt and vendor receipt describing the product;
- Send a PDF or image of your emails and replies to the merchant requesting a full credit;
- Send photos of the advertised product vs the fraud they sent you; and,
- In the text of your dispute claim, make the following points clear in your narrative:
A) You are only receiving automated bot messages from the merchant as noted in your attachment;
B) You have not agreed to any credit with the vendor;
C) You will not and are not legally required to return a fraud product at your expense; and
D) You will return the product in the original packaging if the merchant sends you a prepaid self-addressed label and is responsible for all risks once you have given the carrier the product (the merchant will not do this. If they change tactics confirm the label is an actual pre-paid carrier vs a forgery of a carrier label).
3) After filing the dispute claim, send a message to PayPal via message center or chat (outside of the fraud claim) with links to the wide-spread fraud (links provided below) and your case number. Ask the customer service department to forward your email to PayPal's legal counsel as it is impacting thousands of PayPal customers and advise them there is an FTC complaint against this vendor using their profile under investigation - this will escalate it through another channel besides the transaction claim/dispute department.
This is urgent as thousands of U.S. consumers are being impacted in the peak of holiday shopping are being frauded. The Fraudster is using PayPal and warehouses located in the State of California. One of the warehouses is/was in Hawthorne, CA USA (which appears to be a third-party fulfillment company) and they purport to use an address in Rosemead, CA USA.
The scam this site, a/k/a Keidson, is running is very widespread and somewhat sophisticated. They advertise certain brand products that may have a retail price of $50 to $500+ dollars at an attractive discount, then, 4-12+ weeks later, ship a completely different product to show a tracking number delivery. Examples range from people buying appliances and being shipped little plastic toys to just garbage being placed in the parcel. I think they intentionally delay the shipments (despite customers paying for expedited shipping) hoping customers forget about their order and to get past the statutory dispute periods on many credit/debit cards policies. The merchant has exploited a process loophole in PayPal's fraud resolution procedure - when the order is disputed by the customer, Keidson provides the tracking number as "proof" it was delivered. It seems like PayPal's resolution specialists don't look at the photos of the contents of the parcels compared to the actual items ordered.
Requests to the merchant to send the correct product, issue a refund, or provide a means to return the incorrect items sent are met with only template responses that do not in any way answer the questions or concerns posed - the responses are all generic. All inquiries seem to receive a delayed response of 5-10 different templates offering anywhere from 5% to 50% refund in exchange for keeping the product - none references anything about the issue or anything specific about the order. I think they have a bot auto-responder on a timer and not even a real customer service person reading the email.
Regardless of the template, all of the responses say something along the lines of it costs a bunch of money to ship it back to China which often exceeds the dollar value of the order and the customer is responsible for the shipping and also risk for the product in return transit - they request the customer "keep it or give it away as a gift" in exchange for a nominal credit. They ship from a U.S warehouse in California, but demand the product be returned to China (not even a real address in China) at the customer's expense. The email addresses used are all Chinese webmail providers and not a URL of the actual company. There is no phone number to reach them and the US warehouse address is a third-party Chinese fulfillment center that handles import/export orders.
Take a look at the hundreds of examples in the PayPal Community threads. Google searches will reveal thousands of consumers being scammed (many using PayPal as the means of payment). This appears to be happening to PayPal customers in Europe as well. Some U.S. consumers are even alleging certain front-line employees at PayPal may be in on scam which is why the dispute resolutions are not working and the wide-spread scammer is not being shutdown. I do not believe this to be the case, but this represents both a SIGNIFICANT LEGAL AND REPUTATIONAL RISK FOR PAYPAL.
Links of others being scammed by this merchant:
https://www.paypal-community.com/t5/forums/searchpage/tab/message?q=keidson
https://www.google.com/search?q=keidson+scam&oq=keidson+scam
