I wasn’t aware that I had paid jinzhou until I saw it on my PayPal account. I had to look at the transaction to see what it was for.... This was because the company I bought from was supposed to be in Manchester UK so was completely taken aback to find I had paid some Chinese company!
I eventually got my shoes, which were nothing like the advert, and PayPal have said I have to return them for a refund. Jinzhou won’t pay the return postage (which is £28.91) and there is no way to dispute that via PayPal. Stalemate. @kellygb131
Your entire situation is a complete pain in the arss. I can't believe they keep us hanging on like they do and then derermine that you got what you never received. Then they say things like it's past the dispute deadline. It's sooo freaking annoying. I am done ordering from any app that comes from China and through PayPal who supports fraudulent companies. I told PayPal that I had enough of them...and I meant it.
@chrissyjoseph55 For years I’ve used PayPal because of the extra safety. They have now proved that that safety net is non existent. I will be cancelling my account. A bummer for eBay as I now won’t be able to use then either.
I too, have used PayPal for at least a decade. I knew I could always count on their professionalism and helping me with merchandise that I had issues with. In my last message to them, I said that their company's customer service was declining at a rapid rate and that I would rather not do business with them if they were going to continue in this manner. I expressed my disappointment and said I was throwing in the towel. Bye...
They responded to my appeal and told me to contact USPS to confirm if it was delivered. I keep telling them to read this thread as everyone has the same exact story (or SUPER similar) as me - send one tracking to customer and another to Paypal. Nothing is done until customer files a complaint with Paypal and then mysteriously it was delivered. It's total **bleep** and they aren't getting it. The site I ordered from is no longer valid - vendor has stopped responding to me. All a little too convenient.
For all of you that have received tracking info saying your item was delivered, CALL YOUR POST OFFICE. I just got off the phone with them and they were able to prove that the tracking provided by Jinzhou to Paypal was not addressed to me (let alone the fact that Jinzhou provided me with completely different tracking info). I sent this to info to Paypal and asked them to reopen my claim and refund my money.
