Hello @Brettjones93,,
Congratulations for your first post on the Community Help Forum!
Sorry to hear that you've not received your goods. No need to worry! If there's any issue with your purchase, PayPal purchase protection policy covers you and helps you to get the refund if certain requirements meet. You can review this Help Center article for the steps to open the dispute towards the purchase in the resolution center of your PayPal account.
Once you open the dispute, you will have 20 days to resolve it with your seller. If you can't come to a resolution, you can escalate the dispute to a claim, PayPal will intervene and decide the outcome. You can always check the status and details of the dispute in the resolution center of your PayPal account.
Hope this information helps,
Bindu
If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
