Is it possible to reopen a closed dispute?

StewieGb65
Contributor
Contributor

Hello,

       I am having issues with a transaction that I made back in January.  I had never received any confirmation of purchase and when I went back to the site, all I could see was my order on hold. I had made contact with another vendor who passed my information on to the main company and I finally got an answer.  In the meantime I had opened a dispute here on Paypal. The vendor then contacted me and apologized for the delay and also offered a discount on the purchase. This all happened in late February. I closed the case on his request since he said that he would be receiving my order. Having done this, I have asked for updates on shipping and even called with no response. Now I am trying to re open the case and it's almost like jumping through hoops. What would be the next course of action? 

Login to Me Too
2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@StewieGb65 

 

Since you yourself closed the case, it can’t be reopened. Always make sure you are satisfied with item or refund before closing dispute. Try a credit card chargeback if you paid with credit card.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

StewieGb65
Contributor
Contributor

Well, I didn't use a credit card on this purchase. I need to explore other options 🙄

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.