How do I get my money back from company who refuses to refund even though I Did not authorize it?

[cherylxoxo]

How do I get my money back from company That’s refusing to refund me, even though they think I ordered on their app when I don’t even have their app?!!! Makes no sense at all!!!

[BilboBag]

Hi. Can you please update me on current status of my claim. I have just returned from overseas and very keen to resolve to my benefit. You will see from history 1) you notified me of upcoming payment in advance of the actual payment. Thank you for that, appreciated. 2) On your alert, I authorised your cancellation of payment, in advance of payment. 3) You advised future payment had been cancelled. 4) on checking my account – payment had incorrectly been deducted. 5) Reclaim process began. I do appreciate your help as I am feeling helpless in this area. Thank you and regards…