How do I deal with a potential

Aarone1
New Community Member

I have someone who's bought a few things off me (digital so I can't get back) and they've used several different temporary emails all with the same IP. I'm genuinely afraid they're going to attempt chargebacks and I do not know how to prevent this or prevent him from purchasing more with the intent to charge back..

 

please help me

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1 REPLY 1

PayPal_Michael
Moderator
Moderator

Hi, @Aarone1. I understand how you want to better protect yourself from individuals who don't seem to be what they say they are. Here are a couple of suggestions.

 

You may be able to block other users from sending you payments or contacting you via your PayPal account. Please check out https://www.paypal.com/smarthelp/article/faq4475 for more information on that.

 

Another options is to refund immediately any payment you receive that you suspect may be subject to a chargeback or other problem later on. To see information on refunds, please go to https://www.paypal.com/smarthelp/article/faq780.

 

I hope this is helpful. Thanks for being a part of the PayPal Community!

Sincerely,

Michael
PayPal_Michael

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