How can I report an account that took money from me

ahmed1002
New Community Member

How can I report an account that took money from me and did not provide me with the required service?
When I enter the activities and choose the payment activity that was conducted with this person and click on the option (report a problem), Paypal gives me three rather stupid options ( I suspect my account is being used by someone else, I want to report a lost or stolen card, or I suspect the subscription or recurring payment was set up by someone else). These options have nothing to do with what I want to report

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ahmed1002 

 

If those are the options given then it sounds as if you sent the funds using the friends/family option?

If so then you negated your buyer protection and can only open a dispute for the reasons you were given.

You basically would have sent a 'gift' of money to someone if you used that option.


Advice is voluntary.
Kudos / Solution appreciated.
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