Fraudulent Seller gave False tracking number - Paypal too stupid to realise


I purchased an item from a website claiming to be based in the UK.  Turns out once a purchase has been made it is in fact from Hong Kong.


I did not receive the item, wow what a surprise.    I put a claim in, with Paypal and the company supplied a tracking number so I lost.


I then got in touch with Fedex, who have sent me an email confirming that the tracking number does not apply to my address.  Plus the item I ordered

weighed about 6oz and the parcel on the tracking weighed 10kg!


I opened the case with my new evidence and again lost because, yes wait for it, a tracking number was supplied!!!!!!!  The same tracking number not a different one.


How can the people who make these decisions be so [removed] Or is this a computer making the decisions, if so how do you get through a real person!!!


So frustrated.  This company is a joke.  Buyer protection My [removed]


Login to Me Too

Esteemed Advisor
Esteemed Advisor


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too


I got in touch with Paypal via the chat and although they stated that they were not going to re-open the case.  They issued me with a voucher/credit note, to the value more than I paid.  So its a win I guess.  Although I hope they check out the dodgy company.


Ps thank you for the above.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.