How Do I Dispute a Transaction Not Showing on my Activity Log?

[jgunn03]

I paid for items on Bonanza via PP, but used my bank balance instead of PP.  Seller never sent the items and isn't responding to e-mail.

I can't find the transaction on my PP activity log. I can find the transaction on my bank account.

What do I do to dispute the transaction?

The transaction took place on June 8th.

Thank you.

[kernowlass]

@jgunn03 

Did you pay as a guest buyer and did not log into to paypal to pay?

[jgunn03]

You know, I don't remember.  

I don't think I did log in.

I'm pretty sure I typed in my debit card. But it definitely had the PP coverage (the platform is Bonanza. We have to go through PP no matter what.)

[sharpiemarker]

@jgunn03 

https://www.paypal.com/us/smarthelp/article/i-have-a-problem-with-my-paypal-transaction,-but-i-can't...

[jgunn03]

I checked my trash e-mail and it doesn't go back that far. SO I guess I'm going to have to contact PP.

Now I know to deal with the guest checkout e-mail when I get it.  It's nice to know for the future purchases on Bonanza.

[kernowlass]

@jgunn03 

You generally don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.