Help

[katzumi23]

hello i have 2500 pesos in my wallet but when i open my paypal again i saw 0balance in it. And check why i get 0 balance and someone sent it to their paypal account what should i do to get back my money cause its for my tuition fee?

[PayPal_Meghan]

Hello @katzumi23, 

Welcome to the PayPal Community! 

I'm sorry to hear that someone else accessed your account and transferred the money. First, I recommend checking with any family members or friends to see if they may have used your PayPal account. If not, you can report the activity as unauthorized by following the steps in our Help Center here: How do I report an unauthorized transaction or account activity? I also recommend resetting your password as well as enabling 2-Step Verification. 

I hope this is resolved soon! 

- Meghan