Hacked!

[fayesh1]

My account got hacked this morning and charges were made, I can't login using my email anymore.

I have tried to call the help center at:[Removed. Phone #s not permitted] but there was not an option to help me clear up the issue.

If I try to use the website I need to log in before I can send any message!

Please help me restore my account.

Also, how can someone access my account with 2 step varication (my phone never left my sight)? 

[katelynnnn2010]

Oh my gosh that's awful! I hate to hear that so bad. What kind of two factor did you have set up, like a text code or an authenticator app? So you have access to your email account but it's like they changed it to where its not associated anymore? I hope it doesn't seem nosy, I just wanted to try to help. I'm in a pickle myself(not hacked though) so I'm watching the forum closely for similar issues.

[PayPal_RebeccaN]

Hi @fayesh1, 

Welcome to the PayPal Community Forum. 

I appreciate this must be concerning. As you cannot access your account, you will need to contact us directly. 

To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps. 

Rebecca 

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