Fraudulent purchase worth hundreds out of my account

Pyrolythic
New Community Member

I woke up this morning to a -negative £215.00 GBP out of my account to a website called Booking.com BV. I have never visited this site nor use British currency, I live in Canada. I tried contacting support but with no help is there anything I can do? This comes to a total of $385.26 CDN, I cannot afford this. Support wont answer back and I cannot make a claim as it tells my to "try again later"

 

If anyone can help me please 

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2 REPLIES 2

Pyrolythic
New Community Member

This charge is still pending, if paypal can contact me to stop it before it goes through please

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Pyrolythic 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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