Facebook ads unauthorized payment

[Vincentgibson6]

I just got a payment processed to my PayPal account from Facebook saying I owe 1,163.40$ for ad billing my old Facebook account was hacked and I have no way to access it I sent a dispute through PayPal for it just to get denied I am **bleep** as I have never authorized this I have cancels future payments to Facebook through my PayPal witch I’m hoping will stop this from happening in the future but I don’t know what to do I can’t contact Facebook as their is no way to also my account was hacked…

[PayPal_RachelK]

Hi @Vincentgibson6,

Welcome to the community and thank you for your post!
 

I am sorry to hear what has happened. I know this must be concerning. Based on what you have explained, it sounds like this payment was part of an automatic payment. 

When you make a payment with some merchants, they will sign you up for an automatic payment. This means they can charge you for their services without you having to enter your details each time. 

Please click here to cancel any automatic payments you don't use. This will stop any future transactions going through. 

Unfortunately, we don't consider automatic payments as unauthorized. This would be why your dispute was denied. I would suggest you contact the merchant directly to request a refund. As they have charged you, they will have the option to issue a refund.

I hope you get this sorted!

- Rachel 

[DiegoDL]

I have the same issue. From what I can see, it's PLENTY of such frauds. @PayPal_RachelK  it's very disappointing how you don't put your users' safety first. We have been scammed and you ask to refer to Facebook - where the scam came from! It's ridiculous! There's no way to contact them!