Error while submitting claim

[the_doctor46]

Hi all, I've been trying to "report a problem" via the PayPal integrated function, however once I try to submit the claim, a pop-up with a warning sign always comes up saying there was "a problem on their end". I tried on different days, different files format for uploaded evidence etc but nothing seems to work and I can't get this claim submitted. Anyone ever encountered anything like it? How did you solve it?

[PayPal_Ayesha]

Hello @the_doctor46,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're facing issue to submit the evidence on PayPal account and I can recognize the urgency. From the readings, it is possible that this might be due to technical glitch. In this type of situation, please reach out to our customer support team through the available contact options on our website so that our advisors can help you with the best possible options. Support is also available through Facebook private messages or Twitter direct messages. 

Good Luck,
Ayesha