Disputes

[Vally1978]

My dispute was denied after going back-and-forth for three weeks for not having documentation however, this dispute was for an automatic charge I was unaware of, so I don’t have a billing agreement which they are looking for. I don’t understand how this can be denied for a service I didn’t want and requested to be refunded immediately. The service was never even used and is cancelled.

[sharpiemarker]

@Vally1978 

> I don’t understand how this can be denied for a service I didn’t want and requested to be refunded immediately. The service was never even used and is cancelled.

Because it involved an automatic charge, subscription, recurring payment and your situation might not fit exactly to what the dispute system was preprogrammed to handle so it spits out irrelevant results.

Typically, you’re supposed to be asking for a refund from the merchant reporting that the transaction was made unawares to you or whatever the case maybe.

What type of report did you file?

Billing errors or issues with subscriptions >

I have an issue with a subscription or a recurring payment

Unauthorized activity in your PayPal account >

I suspect the subscription or recurring payment was set up by someone else

Try appealing the case with a customer service agent, clarifying the situation so the agent can makes notes to the report and/or choose a better appropriate report type for your case so you can get the correct outcome:

https://www.paypal.com/us/smarthelp/contact-us      

Click Message Us or Call Us option below the Common Issues section.

Or reach out to PayPal at Facebook or Twitter:    

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