Daughter has been hacked

[BissaF]

My daughters PayPal account has just been hacked. She can’t get into her account as her password has been changed. Her email has also been hacked and password changed. How can she get this sorted out? We are in the UK. Thanks in advance

[samuraislug]

I would start with the email, getting the email under her control is going to be the fastest way, that will allow you to take control of PayPal easily. I had a situation where a bank account was created in my name with my email address, luckily my email was not compromised but the person who had done the fraud left a trail that I was able to even take over the fake email they created and stop everything while it was happening.

I would also send a message to PayPal to report fraud on the account here https://www.paypal.com/uk/smarthelp/article/visit-the-resolution-centre-to-see-the-next-steps-for-yo... so at least they will be aware of something weird. Make sure she changes all the passwords she has for everything else as well.

• social media
• bank
• credit card
• online services

[BissaF]

Thank you very much for this - really appreciate the help. She’s managed to get in now via her linked phone number, and has changed her password, but will pass on the rest of this info to her. Thanks again!