DISO TECHNOLOGY CO.,LIMITED

[JOchwo]

First of all, I am so glad to have found this community!! I have suffered from being disappointed by the above merchant plus her accomplice, PayPal!

I ordered a very beautiful hoodie (I now doubt it would have looked the same in hand) online from a company called IDUN (that is what they describe themselves to be- according to PayPal, they are DISO TECHNOLOGY CO.,LIMITED)- Technology company that sells clothes? hahaha!!

Anyway, I went ahead and ordered the hoodie for $49.99 on January 9th. The order instructions indicated that  I would get the product within 7-14 days. Guys, it has been over a month, I have not seen that item. I wanted to cancel the order, so I contacted the merchant asking for a refund through a provided email. I got a response that they shipped the hoodie, that was over two weeks ago. But the item isnt here (INFACT, I DONT WANT IT ANYMORE, I JUST WANT MY REFUND). I contacted them a couple more times without a reply!

I then decided to file for a resolution through PayPal, unfortunately, PayPal today responded telling me that the seller gave them information that the hoodie was delivered. When I click on the tracking number, they dont show where the hoodie was delivered to and when? In fact, I have cameras around my house and there is no evidence of any Courier company coming to my house of recent to deliver a package. This so called company is LYING, and unfortunately, I feel like the PayPal that is to protect me the consumer has bought into the lie, and is now an accomplice! 

I wonder why a seemingly reputable company like PayPal would work with not so straight forward, shady companies? I am extremely disappointed!!

My resolution is that, if I dont have my money refunded, I will close my account and never use PayPal again! Fortunately, there are many other similar options to the services that you provide. I just can not deal with a company that does not deal with the right people/company, one that does not protect the consumer!!

<Edited>

[Gkh11]

Further to my original post. PayPal has still not come forward with remainder of money I paid. With so many people being scammed by this company which seems to sell everything under various other names. PayPal needs to step up and ban this company from its platform and actually look after us as they claim they do. Which as we have all found out is basically a load of you know what. Won't be using PayPal from now on will use others that will actually look after us the customer not the shonky, deceitful company which from the looks of it a/ships from anywhere other than China and b/insists on return to China whereupon they refuse delivery and make up a bs story that wasn't sent even when tracking is supplied PayPal still take their word for it. So it is a case of BUYER Beware for this company and also CUSTOMER OF PAYPAL beware as they will let you swing in the breeze long before they will give you only a cple dollars refund.