First of all, I am so glad to have found this community!! I have suffered from being disappointed by the above merchant plus her accomplice, PayPal! I ordered a very beautiful hoodie (I now doubt it would have looked the same in hand) online from a company called IDUN (that is what they describe themselves to be- according to PayPal, they are DISO TECHNOLOGY CO.,LIMITED)- Technology company that sells clothes? hahaha!! Anyway, I went ahead and ordered the hoodie for $49.99 on January 9th. The order instructions indicated that I would get the product within 7-14 days. Guys, it has been over a month, I have not seen that item. I wanted to cancel the order, so I contacted the merchant asking for a refund through a provided email. I got a response that they shipped the hoodie, that was over two weeks ago. But the item isnt here (INFACT, I DONT WANT IT ANYMORE, I JUST WANT MY REFUND). I contacted them a couple more times without a reply! I then decided to file for a resolution through PayPal, unfortunately, PayPal today responded telling me that the seller gave them information that the hoodie was delivered. When I click on the tracking number, they dont show where the hoodie was delivered to and when? In fact, I have cameras around my house and there is no evidence of any Courier company coming to my house of recent to deliver a package. This so called company is LYING, and unfortunately, I feel like the PayPal that is to protect me the consumer has bought into the lie, and is now an accomplice! I wonder why a seemingly reputable company like PayPal would work with not so straight forward, shady companies? I am extremely disappointed!! My resolution is that, if I dont have my money refunded, I will close my account and never use PayPal again! Fortunately, there are many other similar options to the services that you provide. I just can not deal with a company that does not deal with the right people/company, one that does not protect the consumer!! <Edited>
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