Case closed due to wrong re-classification of reason.

[Lida_Sh]

Hi,

I issued a case about denial of a service paid for. I could not stay a night at the place I rented because of the owner's demands that I leave and harassing me. The owner changed the reason of the case to an item delivered (a service rendered) being different from described and escalated it to a claim. After which the case was re-classified by PayPal without me having a chance to appeal the change of reason. After that  PayPal closed my case on the grounds that the item was materially similar to the seller's description. Which was not even my complaint to begin with. 

The case is about denial of service. I do not agree with the decision to deny my case on the grounds that the item was materially similar to the seller's description. The case needs to be reopened and classified correctly, so we can proceed with an actual complaint. 

[PayPal_JonK]

Hi @Lida_Sh,

Welcome to the PayPal Community! I'm sorry to hear a recent transaction didn't go quite as you had expected. PayPal's Buyer Protection Policy covers buyers when an item/service is not received, or the item/service provided was significantly not as described. 

Normally, our resolution teams would not change a dispute reason without the buyer's request to do so. I'm sorry to hear you're reporting that in this instance. With that in mind, you can find the available methods to reach out to our Support Teams here for further assistance. They should be able to review your case's history with you as well as offer any appeal options that may be available.

Good luck, 

 - Jon K

[Lida_Sh]

Hi and thank you for your answer. 

Unfortunately, all of the ways mentioned by the Support Center lead me to an automated multiple choice, which boils down to my case being closed and no way to dispute it or make any kind of remark. There is also no way to complain about the case once more.

I've tried to do so through FB and call center but just waiting for a non-automated reply so far.