Can you a request of a dispute decision

Kiwigurl
New Community Member

Asked for a review on some unauthorized transactions and don’t agree with the decision

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Kiwigurl 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

Was it? If so then you should have chosen another dispute option?

However paypal does not cover you for all unauthorised transactions if they think you were complicit in being hacked ie gave away your password or had a virus on your computer etc.


Advice is voluntary.
Kudos / Solution appreciated.
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