Can I refuse delivery and get a refund?

[Skyli]

An Airpods ad showed as Apple Store, the site looked like the Apple Store, I placed order with PayPal and then I get a confirmation from a weird site. I tried to cancel the order sending email, and I get an email with foreign Asian characters and they say they can't cancel because they sent the item. The tracking # they gave me says a label has been printed, but no other information, I don't even know where they are shipping from. Their messages are in very broken English. I am concerned this is a shady website and they are fake AirPods. Their website was very misleading, posing as the Apple Store. I asked for a Return label to get a refund and they say they can't give me one. If I refuse delivery, and are returned to sender do they need to give me a refund?

[kernowlass · Accepted solution]

@Skyli 

Do not refuse delivery, if they don't refund and you win a dispute for item received but not as described then you would need to provide paypal with a tracking number to prove you returned the item before you got a refund (a refused delivery would not work).

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.