Buyer opened a case, how do I get my money?

[Growtopiastore]

Hello everyone, I'm selling Growtopia items on my Instagram account. I Sold and Delivered a Product. But Buyer Open Case "Your buyer reported that someone made this transaction without their permission." he said. How Do I Get My Money? I Sent Paypal Chat Screenshots

[kernowlass · Accepted solution]

@Growtopiastore 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.

If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.

[Growtopiastore]

In how many days can I transfer my money?