Buy button sends money to the wrong Paypal account

[LynnK99]

I followed the instructions to create a Buy button. But when someone makes a purchase, the money goes to my personal Paypal account instead of my business account. To make matters worse, my personal account is now frozen because I received a business payment there. I've tried several times to fix this, but nothing has worked.

[sharpiemarker]

@LynnK99 

> I followed the instructions to create a Buy button. But when someone makes a purchase, the money goes to my personal Paypal account instead of my business account.

If you’re using the classic buttons via button maker, you must recreate the button while logged into the business account.

If you’re using the smart buttons, recreate the buttons with the business account client-id. Follow these directions logged in with your business account:

https://developer.paypal.com/docs/checkout/standard/

> my personal account is now frozen because I received a business payment there

Frozen how exactly? Is there a temporary account limitation asking to verify identity, SSN or a permanent limitation?

If there is a 21 day hold on the payment in your personal account:

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity. 
2. Find the transaction to update, then click Get your money. 
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status.
5. Click Submit. 

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds.

Here's how to mark your item as “shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity page,
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Order Processed” if physical shipping is not required, otherwise select “Shipped” and provide tracking number if available.

Then, after 48 hrs from payment date, ask Sender to ‘confirm receipt’, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt.

[LynnK99]

Thanks very much for your reply. I've followed your instructions to create a new button and pasted the code into my web page. Now I'm trying to test it. I created two sandbox accounts (business and personal), went to my web page, and clicked on the Paypal button. I put in the personal sandbox email address and clicked Next. On the next page, I clicked Log In. It just circled back to the "Log In with Paypal" page, never allowing me to put in a password. Same with the business address. I didn't want to put in my credit card information, since the whole point of using a sandbox account is to not be charged.

At least it's showing the correct amount of price+shipping now, which is hopeful--it wasn't charging shipping when the transaction was going to the wrong account.

I don't know who needs to receive this feedback, but instructions like this are completely opaque to people like me:

1. Format your PayPal API requests using the details from your sandbox accounts and run them against the sandbox endpoints.
2. Review the responses and modify your application as necessary.

Truly, thanks again for your help.