I live in Australia. A buyer in the USA ordered a vinyl record from me and paid for it. I posted the item promptly. Some time later I received a complaint from the buyer through the resolution centre alleging that I had made an unauthorised withdrawal from his account. Due to the necessity to respond quickly I could not do much investigation. I responded to the complaint, pointing out that my accuser lived in the USA and that I had never heard of him and couldn't possibly have accessed his account. The only evidence I could provide was a scan of his eBay order. Shortly afterwards I received a ruling from PayPal which went against me on the grounds that I hadn't provided proof of shipping.
Much aggrieved, I did some detective work which seemed to support my defence. I was able to email the buyer who, much to my surprise, recalled receiving the record. He also told me that he would clear it up with PayPal. So far nothing has eventuated. I could live with the loss of the purchase price of the LP ($30) but not with the fine PayPal levied ($13) because it implies that I defrauded the buyer.
I have tried to make an appeal against PayPal's decision (I would include the buyer's email) but when I click on View on my case page nothing happens. On one page the case is described as closed whilst on th page showing the case it is shown as under review.
How can I contact PayPal to put my case?
