So last month someone hacked into my account, added their bank account, removed the money that was already in the account and then (seemingly?) scammed someone out of money. This resulted in my account being limited and the hacker abandoning it after they weren't able to receive the money they scammed. I eventually discovered what had happened, added 2FA and changed passwords etc, and the resulting case was decided in my favour since the scam was the result of hacking. However, the account is still limited.
To remove the limitation, I was asked to provide information confirming my identity which was fine, but Paypal won't remove the limitations unless I confirm a bank account. However, the only bank account associated with this Paypal belongs to the scammer. I'm unable to add a new one or even remove the scammer's bank account due to the limitations. I've contacted Paypal via email and the message centre 4-5 times now to explain the issue and every time the only answer I get is "go to resolutions and provide information", which I literally can't do due to the bank account not belonging to me. What are my options? Is my account going to be permanently limited because there's no way to fix anything after you get hacked even if you regain access to your account? Is there a way to talk to Paypal without getting useless automated replies?
