just started receiving braintree 2068 error when using paypal/braintree

[steve-01]

Hi,

I have an existing braintree/paypal integration that is working fine. However, in our QA/Regression environment when making test requests the service started returning error 2068 'PayPal Business Account Locked or Closed'. There doesn't appear to anything wrong with the paypal account, though I barely ever use it and it's hard to tell. Any idea how I can resolve this issue? It says to contact paypal support, though it is unclear how to actually contact paypal support.

Thanks

[MTS_Jennifer · Accepted solution]

Hello,

Thank you for your post on the PayPal Merchant Technical Support Community.

I have seen this error message with the following:

• Incorrect Sandbox credentials
  • Confirm that you are using the correct Sandbox Credentials and that you are pointed to sandbox and not production
• Sandbox email address is not confirmed
  • Log into your Sandbox account https://sandbox.paypal.com and click on the account settings icon next to the log out
  • Click on Your Profile
  • Click on update next to your email address
  • Make sure it is confirmed
• The Sandbox account is locked or closed
  • Make certain that you can log into the sandbox account and that you do not see any notifications that the account is locked or closed

Thank you,

Jennifer

PayPal