just started receiving braintree 2068 error when using paypal/braintree

steve-01
New Community Member

Hi,

 

I have an existing braintree/paypal integration that is working fine. However, in our QA/Regression environment when making test requests the service started returning error 2068 'PayPal Business Account Locked or Closed'. There doesn't appear to anything wrong with the paypal account, though I barely ever use it and it's hard to tell. Any idea how I can resolve this issue? It says to contact paypal support, though it is unclear how to actually contact paypal support.

 

Thanks

 

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MTS_Jennifer
Moderator
Moderator

Hello,

Thank you for your post on the PayPal Merchant Technical Support Community.

I have seen this error message with the following:

  • Incorrect Sandbox credentials
    • Confirm that you are using the correct Sandbox Credentials and that you are pointed to sandbox and not production
  • Sandbox email address is not confirmed
    • Log into your Sandbox account https://sandbox.paypal.com and click on the account settings icon next to the log out
    • Click on Your Profile
    • Click on update next to your email address
    • Make sure it is confirmed
  • The Sandbox account is locked or closed
    • Make certain that you can log into the sandbox account and that you do not see any notifications that the account is locked or closed

Thank you,

Jennifer

PayPal

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Solved

MTS_Jennifer
Moderator
Moderator

Hello,

Thank you for your post on the PayPal Merchant Technical Support Community.

I have seen this error message with the following:

  • Incorrect Sandbox credentials
    • Confirm that you are using the correct Sandbox Credentials and that you are pointed to sandbox and not production
  • Sandbox email address is not confirmed
    • Log into your Sandbox account https://sandbox.paypal.com and click on the account settings icon next to the log out
    • Click on Your Profile
    • Click on update next to your email address
    • Make sure it is confirmed
  • The Sandbox account is locked or closed
    • Make certain that you can log into the sandbox account and that you do not see any notifications that the account is locked or closed

Thank you,

Jennifer

PayPal

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