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internal server error!!!

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zolarix
Contributor
Posted on

accounts(under sandbox)->profile->api credentials->

next whenever I click on my apps , is says

An internal server error has occurred.

with an irritating 500 on the top.

Comon paypal, we don't have time for this ....

3 REPLIES 3

internal server error!!!

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MTS_Stefan
Moderator
Hello @zolarix,

We are sorry to hear you are having troubles there.
I am using Chrome without running into this issue also on our test bench.
Please try clearing cookies, cache, private browser and Chrome or Firefox.

If it happens with any other browser, please let us know what browser (ensure its the latest version).

Regards,
Stefan

internal server error!!!

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KateLopez
New Community Member

In My Apps & Credentials

If I open any sandbox or try to create a new one, a 500 error appears.

2 days trying to get the credentials to test in my woocomerce. Can't get the key or secret key. 500 internal error all the time.

I cleared the cookies, cache, Tried Edge and Firefox, same problem both browsers

internal server error!!!

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MTS_Justin
Moderator
Hello,

Can you please re-attempt the same process and see if you can see a "debug id" within the "network" section of developer tools within your browser ?

Go to the "my apps & credentials" page, then open developer tools (Shift+I) in Chrome and then click on the "network" tab. Go back to the "my apps & credentials" page and attempt to create the REST app. If the failure occurs, you should see the creation attempt / error in the "network" tab and there should also be a "debug id" shown within the same section.

Please share the debug id and I can review further.

Thanks !

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